UFit legal
Delete Your Account
Effective 5 October 2026
Delete your account in two ways
- In the app. Open Profile → Delete account and confirm. You do not have to contact support first.
- By email. Write to support@ufit-ai.us from the address associated with your account, asking us to delete your UFit account.
What is deleted: your UFit account and its active records — profile details, written appearance analysis, profile picture, wardrobe items and their photos, saved outfits and bookmarks, and feedback.
How long it takes: those records are removed from our live systems when you delete your account. Residual copies in backups expire within 30 days.
What may remain: purchase, tax, refund and fraud records held for accounting and fraud prevention, support and safety correspondence for up to 12 months, logs for up to 30 days, and anonymised statistics. Section 4 sets out each category.
Deleting your account does not cancel your subscription. Cancel renewal through Apple or Google separately — see Subscriptions and refunds.
1. Your options
In the app: open Profile → Delete account and confirm when ready. A feedback reason is optional. You do not have to contact support first.
Without the app: use this page or email support@ufit-ai.us from the address associated with your account. If you used Sign in with Apple and a relay address, tell us which sign-in method you used. If you cannot access that email, contact us for proportionate verification rather than creating a new account.
Suggested request: “Please delete my UFit account and associated personal information. My sign-in method is [Apple/Google], and my account address is [email]. Please confirm completion and explain any legally retained records.”
Do not send passwords, full payment-card numbers, government IDs or personal photos with a routine request. We request additional information only where needed to verify ownership or lawful authority. Someone else's request will not be used to expose your account details.
2. Before confirming
Deletion is intended to be permanent. Consider exporting results you want to keep. The account, analysis, wardrobe, saved looks and access to this month's remaining allowances may be lost. Deleting an account is different from cancelling a subscription.
Cancel through Apple or Google separately if you want to stop renewal. Deleting UFit or its account does not automatically stop store billing. You can request deletion without first cancelling; this notice must not be used to obstruct a valid request. See cancellation instructions.
3. What deletion covers
The process removes the UFit account and associated active records, including profile details, written appearance analysis, profile picture, wardrobe descriptions/images, saved outfits/bookmarks and feedback, subject to the limited exceptions below. It also covers provider-held data under UFit's control and unlinks subscriptions from ordinary service use, but cannot erase the stores' own purchase records.
Your account record, bookmarks, wardrobe items and photos are removed from our live systems when you delete your account; residual copies in backups expire within 30 days. We confirm completion, or explain any remaining category, reason and expected duration. If a technical step fails, we keep the request open for reconciliation rather than declaring all data gone.
4. What may remain and why
| Category | Treatment |
|---|---|
| Purchase/tax/refund/fraud records | Purchase and subscription records are kept by Google Play/Apple and our billing provider (RevenueCat) for as long as required for tax, accounting and fraud-prevention purposes; restricted from ordinary personalisation |
| Support/safety/legal-claim evidence | Support and safety correspondence for up to 12 months; identifying details are removed from messages once no longer needed |
| Logs and backups | Logs for up to 30 days; backup copies expire within 30 days; deletions are re-applied after any restore |
| Consent/deletion request evidence | Records of your consent choices for as long as your account exists for necessary compliance evidence |
| AI-provider temporary/security copies | Our AI providers process images to produce your results and are not permitted by us to use them for any other purpose; their own transient retention is governed by their policies |
| Truly anonymised statistics | May remain only if they cannot reasonably identify you under the applicable standard |
Changing an account identifier to “DELETED” is not sufficient where the text or related records still identify you. We do not describe that as complete anonymisation.
5. Your phone, gallery and backups
Generated try-on images are stored as files on the phone. Clearing app settings alone does not necessarily delete those files. Deleting your account in the app also removes the app's own image files and local records from that phone. Copies saved to Photos/Gallery, device backups or other recipients are controlled separately. Use their deletion controls if you also want those copies removed.
Uninstalling ordinarily removes app-local data according to the operating system, but backup restoration and exported images can behave differently. We do not guarantee remote erasure of every copy outside our control.
6. Delete only an item or analysis
You may remove available wardrobe items, saved looks or local try-on records using their in-app controls. Analyze Me results are replaced when you run the analysis again and are removed when you delete your account. You may also email support@ufit-ai.us to delete or correct particular information or withdraw optional consent without closing the entire account.
7. Timing, complaints and billing
We act within applicable legal deadlines and explain permitted extensions or exceptions. If refused, we explain the basis and applicable appeal route at support@ufit-ai.us. You may complain to the appropriate regulator. Account deletion does not waive an existing refund claim. For a missing refund or billing reconciliation, contact support@ufit-ai.us.
Operator: Vision Studio, United States — support@ufit-ai.us. Full details: Privacy Policy.